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How do I name/rename my tickets?

Updated

Managing your ticket details is essential for a smooth Fashion Week experience. Your tickets must be properly named to generate entry QR codes and ensure seamless event access. This guide walks you through both naming new tickets and updating existing ticket information.

Naming Your Tickets for the First Time

Accessing Your Tickets

You can reach your tickets through two convenient methods:

Email Confirmation Route

  1. Open your ticket purchase confirmation email
  2. Locate and click the "Access your tickets" button
  3. You'll be directed to your ticket management page

Flicket Account Route

  1. Sign in to your Flicket account directly
  2. Navigate to your tickets section
  3. Select the tickets you wish to name

Adding Attendee Information

Once you've accessed your tickets, the process is straightforward:

  1. Look for the "Name Ticket" button prominently displayed on your screen
  2. Click the button to begin the naming process
  3. Enter all required attendee information:
    1. Full name
    2. Email address
    3. Any additional required details
    4. Click "Save Changes" to complete the process

Renaming Existing Tickets

If you need to update previously named tickets, follow these steps:

  1. Navigate to your ticket management page
  2. Click "View Ticket" to access the ticket details
  3. Look for and select the "Edit Ticket" option
  4. Update the necessary information:
    1. Modify name
    2. Change email
    3. Adjust other details as needed
    4. Click "Save Changes" to confirm your updates

Sharing Tickets with Friends

When you've purchased tickets for others, you can enable them to enter their own information:

  1. Access your ticket management page
  2. Click "View tickets"
  3. Select "Edit Ticket"
  4. Look for the "Send to a Friend" option in the upper left corner
  5. Generate and copy the sharing link
  6. Send the link to your friend or companion
  7. They can then enter their details directly through this link

Important Considerations

Timing Restrictions

Sometimes you may encounter an information note above your purchased tickets indicating that modifications are temporarily restricted. In such cases:

  • Wait until the specified alternate date
  • Contact support@flicket.co.nz after this date
  • Our support team will assist with any necessary changes

Best Practices

To ensure smooth ticket management:

Keep your confirmation email easily accessible

  • Update information as soon as possible
  • Double-check all entered details
  • Save changes after each modification

Technical Tips

For the best experience when managing tickets:

  • Use a current web browser
  • Ensure stable internet connection
  • Clear browser cache if experiencing issues
  • Keep your Flicket account credentials handy

Remember, properly named tickets are crucial for generating your entry QR codes and ensuring quick access to Fashion Week events. If you encounter any issues during the naming or renaming process, our support team is ready to assist you.

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