How to Contact The Bureau Designer Relations Team

This article is intended for fashion designers and industry applicants seeking support or assistance with their Fashion Week application or participation. If you’re looking for tickets or general public information, please visit our main event pages here: https://thebureaufashionweek.com.

Overview

The Designer Relations Team at The Bureau Fashion Week™ is here to support you through every stage of the application and production process — from initial questions to backstage guidance. This article outlines how to contact the team, what information to include, and when to expect a response.

If you're preparing to submit your designer application, you can begin here:
👉 https://thebureaufashionweek.com/fashion-designer-inquiry/

1. Primary Contact Method: Designer Support Form

The fastest way to reach the Designer Relations Team is through our official Designer Support Form.

Submit your inquiry here:
👉 https://support.thebureaufashionweek.com/hc/en-us/requests/new

When submitting a request, please include:

• Your full name
• Brand name
• Email address
• Phone number (optional but recommended)
• City you're interested in (NYFW, Paris, Los Angeles Fashion Week, Miami Swim Week, or Dallas, TX)
• A short description of your question

Important:
Support tickets submitted with complete information receive the fastest response.

2. When to Contact Designer Relations

You should contact the Designer Relations Team for:

• Application questions
• Portfolio clarification
• City selection guidance
• Collection requirements
• Runway production questions
• Backstage protocol
• Payment or administrative assistance
• Preparation timelines
• Designer onboarding
• Approval follow-ups

For answers to common application questions, see:
Designer Frequently Asked Questions (FAQ)

3. When Not to Contact Designer Relations

To keep response times fast and efficient, do not submit design support tickets for:

• Ticket purchases
• Ticket exchanges
• General public questions
• Influencer RSVP inquiries
• Buyer applications
• Press/media credential requests
• Exhibitor or sponsor inquiries

Please use the correct sections below:

Buyers

👉 https://thebureaufashionweek.com/fashion-week-applications-designers-sponsors-vendors/buyer/

Press & Media

👉 https://thebureaufashionweek.com/press-fashion-week-registration/

Sponsors

👉 https://thebureaufashionweek.com/sponsorship-opportunities/

Exhibitors

👉 https://thebureaufashionweek.com/fashion-exhibitors/

4. Response Time Expectations

Designer Relations typically responds within:

• 2–4 business days during standard periods
• 3–5 business days during high-volume seasons (NYFW, LA, Paris, Miami, Dallas)
• Same-day or next-day during show week emergencies (for confirmed designers only)

If your question is time-sensitive, please note this in your submission.

5. Emergency & Show-Week Communication for Approved Designers

Once approved and onboarded, designers will receive:

• Direct contact details for their Designer Liaison
• Event-specific show-week instructions
• Backstage and rehearsal timelines
• Emergency contact channels for production days
• Access instructions for arrival, check-in & credentials

Your liaison is responsible for guiding you through:

• Leadoff look preparation
• Model lineup
• Hair + makeup direction
• Music and lighting coordination
• Backstage movement
• Call-time management

For full backstage guidelines, see:
Backstage Workflow: Rehearsals, Call Times & Designer Guidelines

6. Additional Resources Before Contacting Support

Before submitting a ticket, designers should review:

✔ Designer Frequently Asked Questions

✔ Designer Requirements: Portfolio, Collection & Eligibility

✔ City-by-City Guide

✔ What’s Included When You Show Your Collection

✔ Preparing Your Brand for Fashion Week: A Pre-Show Checklist

These articles answer 90% of designer questions and help expedite the support process.

7. Ready to Submit Your Inquiry?

You can contact the Designer Relations Team here:
👉 https://support.thebureaufashionweek.com/hc/en-us/requests/new

For runway applications, begin here:
👉 https://thebureaufashionweek.com/fashion-designer-inquiry/

Apply to Present Your Collection

If you are ready to take the next step and showcase your collection at one of our Fashion Week events, submit your designer application here:

👉 https://thebureaufashionweek.com/fashion-designer-inquiry/

Related Articles

• Designer Frequently Asked Questions (FAQ)
• Preparing Your Brand for Fashion Week: A Pre-Show Checklist
• Backstage Workflow: Rehearsals, Call Times & Designer Guidelines
• What’s Included When You Show Your Collection