I Cannot Locate the Email Containing My Tickets. Am I Able to Get My Tickets Re-sent?

Lost access to your Fashion Week tickets? Don't worry - there are several ways to recover your ticket information, and we're here to help guide you through the process.

First Steps: Check Your Email

Before requesting a ticket resend, we recommend checking these locations:

• Your email's spam or junk folder
• All email inbox tabs (Primary, Promotions, Updates, etc.)
• Additional email accounts you might have used
• Search your inbox for "Flicket" or "Fashion Week"

Access Through Your Flicket Account

If you can't locate the email, you can still access your tickets directly:

1. Log into your Flicket account, look for "Login" top right. 
2. Navigate to your tickets dashboard
3. View and download your tickets
4. Access all ticket-related information

Need help accessing your account? Our detailed guide on account access can help you through this process.

Requesting Ticket Resend

If you still can't locate your tickets after trying the above methods:

1. Email our support team at support@flicket.co.nz
2. Include in your email:
   1. Your full name
   2. Order number (if available)
   3. The email address used for purchase
   4. Event details
   5. Our team will resend your tickets promptly

Preventing Future Issues

To ensure easy ticket access in the future:

• Add support@flicket.co.nz to your safe senders list
• Keep your Flicket account login information handy
• Save your ticket confirmation email when it arrives
• Download your tickets as soon as they're available

Remember, our support team is here to help if you need additional assistance recovering your ticket information.

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